Cookie Policy
Last Updated: February 2026
1. Introduction
This Cookie Policy explains how Doblly ("we", "us", "our") uses cookies and similar tracking technologies when you access our website, platform, or any merchant stores powered by Doblly.
2. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They enable functionality, improve performance, enhance security, and provide analytics insights. Cookies may be session-based or persistent.
3. Types of Cookies We Use
| Category | Purpose | Required |
|---|---|---|
| Essential | Authentication, security, checkout functionality, fraud prevention. | Yes |
| Performance & Analytics | Understanding usage patterns, improving platform features. | Consent required in some regions |
| Functional | Remembering user preferences and store settings. | No |
| Marketing | Advertising, remarketing, campaign measurement (if enabled by merchant). | Consent required |
4. Doblly Platform Cookies
Doblly uses first-party cookies to operate the SaaS platform, including:
- User authentication and session management
- Admin dashboard preferences
- Security monitoring and fraud detection
- Performance diagnostics
These cookies are necessary to provide our services and cannot be disabled without impacting functionality.
5. Merchant Store Cookies
Merchants using Doblly may deploy cookies on their individual stores. These may include:
- Checkout and cart functionality cookies
- Customer login cookies
- Analytics tools selected by the merchant
- Marketing or advertising pixels configured by the merchant
Merchants are responsible for configuring consent banners, managing tracking technologies, and complying with applicable data protection laws for their stores. Doblly processes such data as a service provider on behalf of the merchant.
6. Third-Party Cookies
We may work with third-party providers for infrastructure, analytics, fraud prevention, or integrations. These providers may place cookies or similar technologies to support services. Examples may include hosting providers, analytics tools, payment gateways, and security services.
We do not sell personal information through cookies.
7. Legal Basis (EU Users)
For users located in the European Union, essential cookies are processed based on legitimate interest and contractual necessity. Non-essential cookies (analytics, marketing) require user consent in accordance with GDPR and the ePrivacy Directive.
8. Retention
Session cookies expire when you close your browser. Persistent cookies remain until manually deleted or until their expiration period ends. Retention periods vary depending on purpose and legal requirements.
9. Managing Cookies
You can manage cookies through:
- Your browser settings
- Merchant store consent banners
- Platform consent management tools (where available)
Disabling essential cookies may limit certain features of Doblly or merchant stores.
10. Updates to This Policy
We may update this Cookie Policy to reflect legal, technical, or operational changes. Continued use of Doblly constitutes acceptance of the updated policy.
11. Contact
For questions regarding this Cookie Policy, contact: legal@doblly.com
Tbistone
Very quick customer support, installing this application on my machine locally, within 5 minutes of creating a ticket, the developer was able to fix the issue I had within 10 minutes. EXCELLENT! Thank you very much
